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FAQs
How can I order ?
Choose your product, select add to cart, then buy it, then put your billing information, name address, phone number and proceed to buy.
What payment method we accept ?
We accept all major credit cards through our merchant service provider Visa, Mastercard, Amex, Discover.
Do you ship worldwide?
Yes we ship worldwide
How Much You Charge For Shipping ?
We offer free shipping
How long will it take to receive my order?
United States: Orders usually ship within 1-3 business days from the date orders placed. Your order will arrive approximately 6-8 business days after it’s shipped.
Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.
May I get a tracking number?
Yes, of course! All orders include tracking after the order is processed (1-2 days). Email: arafatyeasin65kj@gmail.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience.
Can I return my product ?
Of course! we have a 30 days of exchange offer with a valid reason.
Can I cancel my order?
Please email service@elephantbody.com.store for all change or cancellation inquiries. Make sure to include your full name and order number.
If your order has already been dispatched we would not be able to cancel this order. You are still able to refund upon arrival.
My Tracking Number Isn't Working ?
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
Can I Return My Product ?
We give you 30 days to send it back to us for a full refund.
You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order numbers on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Should I pay restoking fee for return my product ?
No, Restocking fee is free.
Received a Damage Item ?
We are sorry to hear you may have experience an issue with an item you order!
We will gladly issue you a replacement item or issue a refund back to your original form of payment within 30 business days from when you received this item for any of the following reasons:
- You receive an incorrect item
- Your order contains damaged product(s)
- Your order has a printing mistake
- Part of your order is missing from the package
You do not receive your order but it has been marked as delivered by USPS or DHL
You can contact us at arafatyeasin65kj@gmail.com.store to get a replacement on its way to you ASAP! Please include your original order number and the problems you meet.
*We won't take back items because of size issues, so make sure you check the sizing references provided.
*Keep in mind, colors may vary slightly due to computer monitor settings, we will not take returns for color issues.
*Shipping charges are not refundable and you must contact us for authorization to return. Unauthorized return packages will be refused.